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FAQs

You Ask, We Answer

Laundry Services

As much as you want- within reason! Each bag is designed to hold a maximum of 30 lbs of laundry and should close easily to ensure no clothing items are lost! If there is too much laundry in the bag (i.e. the bag can not close completely), we will not pick up the bag in order to ensure that your clothes do not fall out and get lost in transit. So make sure your bag closes completely!

No problem! If you forgot to leave your bag outside your door, please email firstservices@pennstudentagencies.com prior to 10 pm the night before the requested day for pick up.

firstServices prides itself on quality services. If any issue occurs, we do everything in our power to make things right! We have a Clothing Reimbursement Schedule as part of our Terms of Services where firstServices insures lost or damaged clothing up to $300 per bag. Please let us know of the situation within 24 hours in order to be eligible for a refund and to increase the chances of us locating the item.

Yes. However, access to your residence’s front door must be provided in order for us to safely pick-up and deliver your laundry. Specify this information in the comment box at the bottom of the registration page and reach out to firstservices@pennstudentagencies.com, so that we can better assist and coordinate.

Yes, but only with a special request. Our standard procedure is not to separate whites and colors, but we will do it if you put a note in the laundry bag to do so. Please put in a note in the laundry bag – where it is clearly visible if you need you colors and whites separated.

Item of Clothing

Reimbursement

Long-sleeved shirt

$                  15.00 

T-Shirt

$                  10.00 

Undershirt

$                   5.00 

Button-down shirt

$                  20.00 

Tank Top

$                  10.00 

Blouse

$                  20.00 

Sweatshirt

$                  15.00 

Sweatpants

$                  10.00 

Sweater

$                  20.00 

Shorts

$                  15.00

Pants

$                  25.00 

Blazer

$                  40.00

Skirts

$                  20.00 

Nightwear

$                  10.00 

  • FirstServices insures lost or damaged clothing up to $250 per bag.
  • Customers will be reimbursed on a per-item basis (regardless of brand, age, or if the item was part of a set) according to the Clothing Reimbursement Schedule on our website.

Water Services

Drinks are delivered Monday through Thursday. We do not make deliveries on any other days. 

Contact us at firstservices@pennstudentagencies.com. We will see if either you were not scheduled for a water delivery or if it is running late. We’ll rectify the problem if there is one and get water to you immediately!

Yes. However, access to your residence’s front door must be provided in order for us to deliver your water. Specify this information in the comment box at the bottom of the registration page. We cannot arrange special times for drop-off as this creates great disturbances in our operations.

Yes. You can purchase 24-packs individually! The cost is $8 per 24-pack. Individual cases are pickup only – Please contact us if you want water delivered to dorms or events (for Penn departments). You can purchase them from here.

Dry Cleaning Services

If you are a dry-cleaning customer, Please pickup your dry cleaning bag at our storefront located in Williams Hall 118. You can bring us your dry cleaning at the same time and get it sent for processing!

No problem! Simply write a note to let us know and attach it to the item of clothing.

We document any stains or damages to your items before we clean them, and will notify you of any preexisting damages. There is no process during dry cleaning that should stain your item. However, if you believe this is the case for your item, please reach out to firstservices@pennstudentagencies.com within the first 24 hours. Please refer to the Terms of Service in regard to filing a claim.

Item of Clothing

Reimbursement

Long-sleeved shirt

$                  15.00 

T-Shirt

$                  10.00 

Undershirt

$                   5.00 

Button-down shirt

$                  20.00 

Tank Top

$                  10.00 

Blouse

$                  20.00 

Sweatshirt

$                  15.00 

Sweatpants

$                  10.00 

Sweater

$                  20.00 

Shorts

$                  15.00

Pants

$                  25.00 

Blazer

$                  40.00

Skirts

$                  20.00 

Nightwear

$                  10.00 

 

  • FirstServices insures lost or damaged clothing up to $250 per bag.
  • Customers will be reimbursed on a per-item basis (regardless of brand, age, or if the item was part of a set) according to the Clothing Reimbursement Schedule on our website.

Contact Us

Phone: 215 – 898 – 6815
Email: firstservices@pennstudentagencies.com